RETURNS & EXCHANGES
Due to the minimal packaging and natural qualities of our products, we're unable to accept returns. However, if a product arrives damaged, please contact us within 3 days of receiving the item and we'll gladly issue a refund or send a replacement.
If you decide you'd like to cancel an order, we accept cancellations if you contact us via email within 2 hours of placing an order.
SHIPPING & DELIVERY
Where do you ship to?
We currently only ship to Guam, the Northern Mariana Islands, and the United States.
Do you offer free shipping?
Absolutely! When you spend $100 or more (not including shipping) and live in Guam, the Northern Mariana Islands or in the United States, your order ships for free..
What is your shipping method?
We only ship via USPS. Please note that since we’re shipping from Guam, orders being shipped to the United States may take around 7-10 days to arrive.
When do you ship orders?
We ship Monday through Friday. Our in-house turnaround time is typically 1-2 business days (this does not include the USPS transit time or orders made on the weekend).
How do you package your orders?
We strive to be as zero-waste as possible, so when shipping orders, we reuse packing materials that we've received our supplies in. Hopefully, you too will be able to reuse the packing materials to keep them going for as long as possible before they head to the landfill/recycling plant/compost bin.
Oil-based products have a shelf life of about 4 months. After 4 months, check to ensure freshness by scent. If your oil smells rancid (like crayons) or has a waxy buildup along the threads of the bottle, then it's time to toss it. We use organic rosemary leaf extract to extend the shelf life of our oils, but improper storage may shorten shelf life, so be sure to store products properly.
Water-based products have a shelf life of about 3 months. After 3 months, check to ensure freshness by scent. It should smell how it has since the day you received it. Also, if your product develops blobs of any sort, it's time to toss it. We've not had any issues with products spoiling before their due expiration, but improper storage may shorten shelf life, so be sure to store products properly.
Powdered products such as our facial scrubs and masks can be kept indefinitely as long as moisture isn't introduced to the bottles. Please store these products in a moisture free environment.
Please contact us if you have any questions about expiration dates.
Check out our products in-store at the following locations:
Blue Amber Trio Boutique
CHamoru Village Units 144 & 145, 153 West Marine Corps Dr, Hagåtña, 96910, Guam
135 Chalan Santo Papa Juan Pablo Dos Unit 2, Hagåtña, 96910, Guam
Product selection varies from store to store, so please call ahead of time to see what is available at the locations.