RETURNS & EXCHANGES
Due to the minimal packaging and natural qualities of our products, we're unable to accept returns. However, if a product arrives damaged, please contact us within 3 days of receiving the item and we'll gladly issue a refund or exchange.
If you decide you'd like to cancel an order, we accept cancellations if you contact us via email within 2 hours of placing an order.
SHIPPING & DELIVERY
Where do you ship to?
We currently only ship to Guam and the United States.
Do you offer free shipping?
Absolutely! When you spend $75 or more (not including shipping) and live on Guam or in the United States, your order ships for free. Also, if you live on Guam and would like to bypass shipping altogether, email us and we can schedule a time and place for pick up; just select 'Guam Meet Up' when checking out. There is a $5 fee for meetups if orders are under $75.
What is your shipping method?
We only ship via USPS. Please note that since we’re shipping from Guam, orders being shipped to the United States may take around 7-10 days to arrive.
When do you ship orders?
We ship Monday through Friday. Our in-house turnaround time is typically 1-2 business days (this does not include the USPS transit time or orders made on the weekend).
How do you package your orders?
We strive to be as zero-waste as possible, so when shipping orders, we reuse packing materials that we've received our supplies in. Hopefully, you too will be able to reuse the packing materials to keep them going for as long as possible before they head to the landfill/recycling plant/compost bin. If you live on Guam and chose to pick up your order, you'll receive your order in a biodegradable paper bag.
Check out our products in-store at the following locations:
Blue Amber Trio Boutique
CHamoru Village Units 144 & 145, 153 West Marine Corps Dr, Hagåtña, 96910, Guam
135 Chalan Santo Papa Juan Pablo Dos Unit 2, Hagåtña, 96910, Guam
Product selection varies from store to store, so please call ahead of time to see what is available at the locations.